1. First and the most important is I have spoke directly with over 10 people that have used Idev from both sides and have only had 1 complaint, which I believe was due more to a lack of their understanding.

2. SEO friendly links is a must for any affiliate program.

3. I wasn’t interested in a hosted solution I have to keep paying for for over and over and with Idev I can install directly on my server.

4. Having it synchronize with my accounting software is HUGE!

5. Simple integration with Magento, Joomla, BigCommerce and numerous other eCommerce platforms.

1. Does this software generate tracking pixels. This is vital when a publisher and or advertiser wants to place a pixel

2. Are there certain requirements or things that you have to install in your computer in order to have the software perform to it’s maximum potential?

3. Is there anything that your publishers and advertisers are going to need in order to create compatibility with the software?

4. How compatible is it to other Affiliate tracking systems like linktrust or direct track?

If anyone can provide a legitimant response to any of my concerns I will really appreciate it.

I received this in our support desk this morning.

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How many damn tickets do i have to submit? Its been 6 frigin months!!! Answer me!
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This type of ticket is really unnecessary and actual unacceptable. That comment was opened with the following email (and bounced).

bltle@xxx.com

So I wrote a reply and changed the email to have a .com extension and it still bounced. So I looked in your hosting account and found (blittle@xxx.com) which is what I’m writing to now (hopefully it won’t bounce).

Now I’ve looked in our support database and find no other tickets from you prior to the one above.

If you’re having a problem or need help with something, please open a new ticket with a valid email address and someone will get back to you as quickly as possible.

Sincerely,

Jim Webster
http://www.idevdirect.com
And Here is my response to them:
Jim,

I am sorry that you feel it is unacceptable, but I have submitted 6 other tickets and have not gotten a response. I have diligently left voicemails and repeatedly paid my invoices. So I find the lack of customer service unacceptable. I also find the fact that the only ticket yall have responded to was this one – so while you find it unacceptable, it was obviously necessary.

You have turned off our admin page – it has been down for at least 6 months, possibly longer, and I can’t seem to get anyone to help us out. Taking our payments and ignoring our pleas for help is fraudulent. I was much more willing to be at your mercy for help when I first started asking for it. You know have a very angry and dissatisfied customer on your hands and that is not due to lack of trying on my part but lack of response on yours.

If you are being truthful about not being able to find anymore tickets then you really need to check your ticketing system and stop blocking people from reaching customer service if your ticketing system is unreliable.
I want the access restored to the site immediately. I would also appreciate if you would refrain from deciding what is acceptable or unacceptable when your company is the one at fault.

PS. Once you find the other tickets I have submitted you will see just how willing I was to follow your rules in the beginning. As a person in Customer Service myself it takes a lot of ignoring to get me this angry. That is a true reflection of how poorly your customer service has responded. Even know you still have not provided me with the number to call Support. You are too busy trying to decide if my ticket is acceptable and obviously have no concern whatsoever for helping resolve my problem.

Also, I am sure you know that “damn” and “friggin” are much more tame words of what I should have used. I am greatly offended that that first communication from your company is you lecturing me, instead of a gushing apology for pushing me to this point. I would appreciate an apology.

One last thing – as you can tell form my email address input (this time) that I was extremely upset after being forced to submit yet another ticket. I am sure they were all correct on the previous ones. But if for some insane reason I managed to enter the wring email address multiple times, you have made it very clear just how easy it was to locate my real one. I am sure there is even a phone number in my account to reach me with. Amazing how your company avoids helping its clients. I am sure there are many review sites that would benefit from an honest post about the customer services of your company. I would think you would be more concerned about the name and reputation of your company than the superiority complex that you have to tell me my email was “really unnecessary and actual unacceptable”

Congratulations – the first person I get to talk to from your company has successfully made me even more angry than before, and not a single thing has related to the product.

What hasn’t been announced, but soon will be, is that we’re going to be doing a live training event in Feb or March that is invite only for the folks subscribed to that service. The first one will be a teletraining event and if that’s a success, I’ll probably do a webinar at a later date, and come out with a schedule of training.

This is a surprise bonus… it’s never mentioned presales and no one knows about it… yet.

You asked if there are any other affiliate solutions that offer training for affiliates.

Actually, there is. If you follow the link in my comment you’ll reach a web based service where I have a suite of tools and videos you can plug into almost any affiliate platform.

If any of you have any questions about the video service addon for iDevAffiliate then ask away. I’d be glad to answer.

Question: Do you guys know of any other affiliate solutions that offer some kind of training for affiliates?

Thanks Seb