Tough Times for GoDaddy

By Daniel Scocco

GoDaddy is the registrar of several of my domain names. While I do think that their web hosting is crap, so far they have performed well as a registrar.

That being said, it looks like other people are not having the same luck with their services lately. Yesterday Mashable covered the story of a website that was suspended by GoDaddy due to “suspicious activity.”

Browsing around the web I also came across a website called NoDaddy, which is dedicated to report horror stories from users that got damaged by the company. Here is a quote from the homepage:

GoDaddy suspends accounts without due cause. They often even levy an arbitrary “fines” and hold your domain name ransom until you pay it. GoDaddy stores your credit card number when you make a purchase, allowing them to levy “fines” without your consent (example1, example2, example3).

For example, when Nick Berlette exposed a serious security hole in the website of DynaDot.Com, they apparently responded by persuading GoDaddy to shut down his blog rather than fixing their pathetic security [agiorlando.com]. GoDaddy of course complied immediately, and sent him this shutdown notice. Note that GoDaddy used the ransom approach here, saying he had two options: Pay a “$199 non-refundable reactivation fee” and GD will put his web site back up, or “if you choose to transfer the berlettefx.com domain name to another registrar, we first require that you pay a $75 administration fee … to cover the costs of responding to or “cleaning up” the situation caused by your web site.

Well, if nothing else I will be more careful from now on. GoDaddy should do its homework though, having such a bad publicity circulating around must cost big bucks, especially on the age of blogs and social media (NoDaddy was on the Delicious front page today indeed).

What registrar do you use? Have you had any problems with it in the past?

Update: If you are looking for a domain names ebook, check out “Killer Domains.” It has all the tools and techniques that I use to find great and available domain names.

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58 Responses to “Tough Times for GoDaddy”

  • Crystal

    I wanted to register a personal domain with GoDaddy, but after reading this, I’m not so sure any more. Any cheap and reliable suggestions out there?

  • Lisa

    I’ve always heard wishy washy things about GoDaddy and frankly, the owner creeps me out. I spent several days trying to find a registrar that is cheap, has free domain privacy and is easy to use and I’m now a diehard ipowerweb.com user. Looks like their prices went up to $6.85 now (I paid $6.50) but even still…it’s such a great deal!

  • Mark

    I use GoDaddy for my personal web mail and that is it. When I registered my blog domains I went with 1&1 which so far has been fine. I think the cost was $6.99 or so with private registration. I am using them for hosting as well, no problems yet.

  • Daniel Scocco

    I am a Network Solutions client as well and it works well.

    Other names I heard good things about are eNom and Moniker.

  • Matt Packer

    I’ve had a problem with Go Daddy recently where they charged my credit card something around the $700 mark for nothing, I dont host with them, I’ve never bought any domains from them, nothing, nada, zip..

    This has since been reported to my credit card company and hopefully they can find out where the fraudulent charge has come from.

    Anyway, I buy my domains through Dynonames.com. I’ve never had a drama with them in the last 3 – 4 years, and have purchased around 20 names through them..no fuss, no muss..

  • redwall_hp

    I use 1and1.com. They’re fairly cheap, and I’ve never had any problems with them.

  • Cindy Szponder

    I use 1and1.com for registering my domains and am currently using d9hosting.com for hosting my blog.

    I’ve been very happy with 1&1 for registering–very fast, efficient, and cost effective. They have their own blogging service, but I wanted to use WordPress, so I went with a different host.

    So far, I’m impressed with d9 and know others who use them and are very happy. I had some problems, and although I had to handle them through e-mail, one of the owners actually responded and gave me excellent help and follow-through.

  • redwall_hp

    Might want to say away from eNom too:
    http://yro.slashdot.org/yro/08/03/09/025222.shtml
    They’ve been doing some GoDaddy-esque rubbish lately.

  • Jeremy Steele

    I use Godaddy for Nusuni.com and it’s been fine so far, although I have been hearing more and more reports of horror stories. I have been thinking about switching over to another registrar at some point, just to play it safe.

  • Raven

    This is the third article I have read in as many weeks about poor customer service polices with GoDaddy…it’s too bad. Stuff like this effect their ability to be competitive. I use GD for registrar but nothing else. I use SiteGround for hosting.

  • Bob Younce

    FWIW, I’m a happy godaddy.com-er and I’ve never had a single problem. As a matter of fact, they called me last week “just to see if I needed anything.”

  • Don

    Daniel whatever your suggestions. Since your hosting is Doreo.

    Right now Doreo is my choice. Not just because you recommend it.

    But because i search it and learn it. I found that they are good.

    Right now your registrar is GoDaddy probably I’ll go for it.

    Since Problogger is also registered to GoDaddy.

    What i mean GoDaddy register some of the big names in blog world.

    If something happens to you or to some of the big names.

    Probably a lot of bloggers will go for rally.

    I don’t think Godaddy will let that happen to them.

    Maybe those domains that are being suspended or whatever.

    Are really making bogus or suspicious activity.

    It’s so easy for the site owner to deny the accusation.

    Again Daniel.

    Thank you for these wonderful article.

    More Power to DBT.

  • Dan Schulz

    I personally use http://www.misk.com (formerly Registersite.com) and http://www.namecheap.com myself. Haven’t had a problem with either one, especially Misk, which I’ve been using since May 2003.

    One thing I recommend to everyone who’s interested in registering a domain name (regardless of where they go) is to read http://www.domainwarning.com – it just may save your domain name (or more) should the worst come to pass, and is something I personally consider to be required reading.

    (Note: aside from being a typical user, I have absolutely nothing to do with any of the sites I mentioned here whatsoever.)

  • The Masked Millionaire

    I use GoDaddy for my blog and four different business websites. I’ve never had a single problem with them. I got my domain names through them and my hosting is also with them.

    Once again…never a single problem.

    If you have a problem or question GoDaddy offers free 24/7 support which comes in handy in an emergency.

  • The Masked Millionaire

    Also, I see that Google Adsense is running a GoDaddy ad on this page…very funny!!

  • Steven

    I use GoDaddy and have had no bad experiences. I’m disappointed to see this but I’m hesitant to use another service at this point.

  • UltraRob

    I use GoDaddy for both my registrar and web hosting. No issues at all with domain names. I’ve been mostly happy with hosting. I don’t have a huge amount of traffic and I’m not on their cheapest hosting since I needed some features not bandwidth.

    In November I did have a problem where for a few minutes at a time, my database queries that normally took less than a second would take over 40 seconds. I finally got them called after several days but it wasn’t happening right then. They said they’d keep an eye on that DB server. A few days later the problem went away and I hadn’t seen it again until yesterday. It’s that way again today and my traffic stats are down 50%. I’m going to call them and try getting it fixed. Once I start actively promoting, I don’t want to have to deal with it so I’m going to start looking at moving my site somewhere else.

  • Armen

    Hmmm….I’m a GoDaddy user (only for domain names). I hope I don’t get affected by their negligence.

  • pablopabla

    I purchase about 10 domains from GoDaddy and have no problems with their service so far. Their renewal notice is good and handy.

  • The How-To Geek

    Personally I use Dreamhost to register all of my domains. They aren’t great as a hosting company, but they have the best deals for domain registration… one flat fee, about 3 clicks and I’ve got a domain registered.

  • Nik

    Thanks for the timely post, Daniel! I was seriously considering GD after all the support the get from people like Adam Curry, but have just crossed them off my list.

    I might go with one.com. Unlimited traffic, ridiculously low prices, reliable European folks, live chat 24/7 . . .

    Anybody any experience with them?

  • Cody

    I use GD for registering domains and hosting – no problems here. I own about 15 domains and run 5 sites, never any problems with servers, dbs, bandwidth, etc. Their customer service is typically top notch and I’ve never been left dissatisfied after calling them up with a question or concern.

  • Tech Blog

    I had an experience with them once and it not gonna happen again!

  • Dave

    I registered my domain name thru GoDaddy, and thus far no problems. I’m using Blogger for the hosting, but if I ever had problems, might consider “unregistering” to go to a different service. Is that possible? And if so, how?

  • Sumesh

    I use Namecheap for most of my domains, but reading this, I feel like transfering all the 3 domains on Godaddy too – it is scary to say the least.

    But I know for a fact that people occasionally project someone completely in the negative when something goes wrong. Godaddy helped David Airey get his domain back, and CEO Bob Parsons (or was it his assistant) helped in the process.

  • Malin

    I use Namenova for all my domains. Their price is a bit higher than GoDaddy and 1and1 but I have never had any problems with them so far and I have been their customer since three years back now.

  • Daniel Scocco

    @Sumesh, yeah at least with David they were helpful.

    I think that the larger risk is with their hosting honestly. When companies grow too much they inevitably start to pull out those weird plays on their customers.

    I hope this round of negative publicity will make Bob Parsons fix some of their stuff.

  • Meraj Khattak

    Recently I transfered my domains to enom. Initially, I was also thinking to move them to GoDady but then after discussing with a few friends, I transfered them to enom.

    Now after reading your comments on Godady, I thank God that I didn’t transfer them there.

  • TzuVelli

    GoDaddy has always had a rocky reputation. They tend to have draconian policies. But, I think there are some legal issues with publishing security “flaws” of websites. GoDaddy may not have had any choice in the matter, legally speaking.

  • Stephan Miller

    Hosting providers have a history of doing stuff like this. Just because GoDaddy is big doesn’t mean that they wouldn’t finally fall under the spotlight also. Hosting and a lot of internet businesses in general have a lot to learn about customer service in my experience. They just burn customers because they figure they can make it up with the rest and because they are usually a 1000 miles away and most customers will just give up their rights as a paying customer.

    Has everyone been under a rock?

  • Neelesh

    I have been using domain right now and I did not get any trouble.

  • jodith

    I’ve been using ICD Soft for hosting and domain registration for about 3 years, and I’ve been very happy with them so far. No problems with renewing my domains (I’ve registered 3 with them so far), no issues with hosting, little down time, and their tech support has been fabulous. I recommend them to anyone who needs hosting services.

  • TheAnand

    I usually use domainsite.com for my domain needs, its a standard 6.99 and fast and easy too . . . .the problem with godaddy is their looooong procedure to buy a domain name!

  • Ades

    So far no problems with my domain names at goDaddy, however recently I have transferred my blog out of goDaddy. My blog was too slow and when I reported it, they didn’t care to listen. Their response was “it’s fine on our side”…

    I think they might be at the peak of their slope at the moment, after this, they will go down the hill as a hosting provider.

  • nefesco

    So far Dreamhost gives me ZERO COMPLAINT. Their technical supports are very fast in term of domain registrar and web host. I recommend it ^_^

  • The Upfront Mortgage Broker

    I use http://www.bluehost.com and have not had any problems with them so far. I did use 1 and 1 in the past as well with little to no problems.

    The Upfront Mortgage Broker
    Joe Bartolotta

  • Joey

    I only use Godaddy for domain registration. I felt pretty safe about it but maybe I need to revisit as I keep hearing horror stories. I started with network solutions but went to Godaddy to save money. I can say that I haven’t experienced any trouble with Godaddy.

  • Sam Stevens

    I use GoDaddy exclusively for domains and have never had any issues with them, but I have heard some horror stories. Most domainers I know use Moniker.

  • Blog Box

    Most of my domains were bought from GoDaddy. I don’t use GoDaddy for hosting though. No problems with their domain service for the past 5 years.

  • moserw

    Been using GD for hosting myself, but to tell the truth never have had a problem myself. Thanks for the info though.

    http://www.nela.in/

  • Ken

    I have read through this page and found that the people who commented didn’t actually encountered any serious problem with GoDaddy. How reliable is GoDaddy actually? Please share more if you have personally encountered problems with it.

  • no thanks

    Get your facts straight they didn’t pull the plug because of the content it was because of the fact that the site was over utilizing the shared server they were on and were causing issues for other customers.

  • Daniel Scocco

    @no thanks, I am not reporting any facts here, I am just quoting websites that did.

  • Dave

    I registered my full name as a domain with GoDaddy and had no problems. However two years ago I registered a full name domain name for a friend- a birthday present for the future. When it came time to renew Go sent me a “reup” form… on the last day poosible, late, with an “extra charge for late reregistration” notice. Then I went to reregister and found the domain had NEVER been registered in my friend’s name but for the past two years been registered to a company two-to-three miles from GoDaddy’s office in AZ. Calls to Go are answered curteously but they can’t tell me anything because the account password (done in my friend’s name) “is incorrect”. They tell me to email. Detailed emails get form responses. It appears that either Go or someone related to Go did a bit of frontrunning on the name but my original purchase request is still in GoDaddy’s system, hence the “please renew” emails. I considered sending this issue to SlashDot but have been lazy. I will not use GoDaddy again and will transfer my name domain to a different register.

  • James

    I use a company called Great Domain Now for my web hosting and domain registrations. They have worked very well for me so far and I would strongly recommend them others.

  • SEO web hosting

    Never every use Godaddy for hosting. It not worth it in the long run. For an affordable hosting solution for a blogger who has one or two sites I would strongly suggest asmallorange.com Tiny package which is fine for bloggers. You don’t need GBs of storage for the average blog.

  • webhosting

    @The Masked Millionaire

    a good example of advertising on a bad location :p

  • Snuffelcrew

    i’m perfectly happy with my current host, sow no reason to look for a new one 🙂

  • blabrmouth

    I use Namecheap specifically for this reason. GoDaddy is notorious for scams like this. For anyone doing more than putting up an online brochure, GoDaddy is a no no.

  • SEO Genius

    Wow this is news to me even if the article is a couple of months old, i have always thought that godaddy too offer great domain deals however lack when it comes to hosting.

    I will take care in the future when purchasing from them.

  • barbaros

    GoDaddy no thanks,their hosting services are crap,if you have a problem well good luck, they will get back to you in 2-3 days.And by the way you say hello to them and they charge your credit card for greeting,after globat they are second worst hosting company

  • christian redecen-davies

    Absolute load of rubbish – have to do everything yourself as they do the bare minimum – the customer (technical) support don’t even know anything – they can’t help – i was told to search through Google for help with my issues.

    I have to say this is the worst company i have ever dealt with – if they spent more time on customer service instead of using ugly trouts in their videos they might actually be a decent company!

    I’m so miffed

  • Douglas Tobaiwa

    I had big problems with GD and wrote over 30 emails to them, just trying to solve an issue. Even tried calling and the guys at customer service are useless. Wished i had purchased my domain names elsewhere.
    Real horror story.

  • Laura Millar

    I don’t understand why people still keep using GoDaddy, has anyone seen it’s website lately? Most of the people who use it find it difficult to understand, it’s far too overdone with content, thousands of links… it’s just a confusing experience.

    They may have great uptime, but their customer service sucks.

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