Why SpamArrest and Similar Tools Are A Bad Idea

By Daniel Scocco

spamarrest email

Another day I was contacting a group of bloggers and webmasters to propose them a joint venture on a small project. I sent over 20 emails, and one of those bounced back, with a message from SpamArrest. It said something like this:

I’m protecting myself from receiving junk mail.

Please click the link below to complete the verification process.
You have to do this only once.

After you click on the link that they send you, you will still need to type some letters on a CAPTCHA. Overall the process is pretty annoying and time consuming, and the first thing that comes into my mind when I see people using SpamArrest and similar tools is: Why the heck do I have to do with your spam filter?

Needless to say that I did not take the trouble to confirm the email I had sent to that guy. I wanted to get in touch, but I was not desperate for it.

If you are using one of those manual spam blocking tools that requires some action from the sender, there is a high chance that you are losing emails and messages along the way. Sure, if someone has something vital to send to you, they will bear the hassle of clicking the link and the CAPTCHA.

But there are many cases where the other end has something to offer to you, but if there are obstacles to getting in touch with you, he will just drop it off. Suppose a potential advertiser wants to know your ad rates. Should he get an annoying SpamArrest email in response to his inquire, I am sure that he will just shop on the next blog on his list, and you end up losing some money.

The takeaway message is: use a spam filter that does the work on your end, and not one that requires the sender to manually confirm his messages. It is 2008 folks, come on!



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49 Responses to “Why SpamArrest and Similar Tools Are A Bad Idea”

  • Jaan Kanellis

    If you have that big of spam problem just get a new email address and take of the one you have.

  • LewisC

    Some people even have their regular spam filtering set too high. I see it quite often with barracuda. I had a recruiter send me an email asking for my resume. The job looked interesting so I did. My email bounced back as spam.

    Now they contacted me so I should be in their white list + they get paid only if they get someone to fill a job.

    Oh well, it wasn’t THAT interesting of a job.

    LewisC

  • Frank

    I totally agree with you. We get at least a few of those every month with new sign up. Our billing team does not have time to confirm our email address so we can bill a client 😉

  • Psychotic Social

    I agree it’s a bit of a hassle, I usually do go through the process of verifying – it puts you on a whitelist afterwards for most, that way chances are your emails go through and you never have to do it again. But I’m not like average folks and I can see how annoying this could be.

  • Ben

    Sounds more like this person doesn’t want any contact with anyone because I would have done the same thing as Daniel. Why bother? Move on to someone less paranoid about spam.

  • traveler

    True. I know spam is really annoying, but even if I have the choice, I would not want to use a program that could be of a burden to someone that wants to send us something beneficial on either of our parts.

  • Phil

    Actually I don’t agree. I use Spamarrest and have for years and have not had any problem losing mail. I am able to look through the quarantined messages and approve those that I want to be white listed.

    As someone who previously worked in IT and has tried just about every spam blocking application that is available the spammers seem to be just too smart and I found myself wasting a lot of valuable time wading through the emails in my inbox that weren’t caught or having to spend time “tweaking” the filters to try and make them more accurate.

    Since switching to spam arrest which uses a “challenge and response” system as Daniel described I have absolutely NO spam in my inbox because most spam is sent by robots which will not take the manual steps necessary to approve their own messages.

    Spam arrest allows me to upload all of my existing contacts to my white list, and is also setup so that anyone I send an email to first automatically gets whitelisted. Most people I have talked with don’t mind taking the steps necessary as they too are bothered by too much spam and appreciate the need to do something to take control back.

    I have been using their systems for years and at first was afraid of losing business and missing emails – but I no longer worry about that. In most cases a person or potential client that wants to contact me will take the steps to approve themselves (which only needs happen once). If not I take a few minutes every day or two to look through the quarantined messages and manually approve the ones that should get through.

    While it still takes some action on my part I find it MUCH less time consuming than the alternative method which I used for years and my inbox is devoid of any bs.

  • Shannon Smith

    I use Spam Arrest, and you can set it so that you do everything manually and those emailing you don’t have to jump through hoops to get their message to you. I set it that way because I’m the same way. I’ll usually say forget it rather than go through the confirmation process.

  • Daniel Scocco

    @Phil. for one thing, looks like you are with the minority. Most people agree those systems are plain annoying and not effective.

    As for blocking spam, I really don’t see the chaos you do. Usually I get one or two spam messages at most every month, the rest is all legit. And that is using a standard Gmail account.

  • infmom

    I really, really hate those stupid spam blockers. If I encounter one in a situation where getting through to someone is a take-it-or-leave-it proposition, I will leave it. It’s almost as bad as call waiting on the rudeness scale.

    MailWasher Pro does a fine job of filtering spam for me. Yeah, it may take a little extra time to look through the list of emails (on multiple addresses all at once) and delete the spam, but it sure beats telling all potential correspondents to go away.

    Phil, if you use MailWasher Pro those spams will never make it to your inbox in the first place.

  • Todd

    The company I work for uses SpamSoap. Works great.

  • PeterL

    I have also now used SpamArrest for years and am essentially very happy with the results. Once in a blue moon I hear from someone that that couldn’t figure out the process. And I get almost no spam at all.

    I am a Mac user, and thus can’t use MailWasherPro (Windoze only)… I have yet to find any better solution. I still find that Gmail & Yahoo Spam filters get confused and never reliably sort out the essentials.

  • jonson roth

    So true. This is an incredibly annoying development in email communication.

  • costa

    couldn’t agree more, Daniel. If it takes so much trouble just to get an email through, I will be deleting that address from my contacts lists. Anyway, I think the spam filters with gmail already works fine with me.

  • Celito

    Spam filters have grown to be really powerful these days. There is no need for something like Spam arrest. Gmail catches most of the spam right. So just set up your POP3 account to come through via a Gmail account and its all done. As a second measure, I use Apple’s Mail client which learns as you go. Although, with Gmail, I hardly have had to use it.

  • Doc

    Nothing beats a decently refined mail server spam filter.

    I do web hosting for a few dozen clients and still mainly use spamassassin (and SPF DNS records) to keep their inboxes clean.

    If you’re paranoid about false positives, allow a small margin of low-scoring spam spam through and delete the rest. All you need is a message rule in your favourite e-mail reader to filter the tagged stuff out, and you’ll never have to worry about disgruntled senders again (other then those plucky spammers, anyway)

    Receiving 5 spam emails a day beats the hell out of missing 5 legitimate messages due to lazy senders, anyday 😉

  • Joe

    Blah! I agree with you, Daniel. I wouldn’t be typing in a captcha just to send an email! That’s just too much for a simple email.

  • BlogTalks

    I wholeheartedly agree, as much as I hate spam making me jump through hoops to email you is not going to work.

    That aside Gmail does do a good job of filtering spam.

  • Michael Roach

    I totally agree about the annoyance factor involved with Spam Arrest. I’ve encountered this a couple of times when actually trying to pay for something…

    Hold on a second, I’m trying to BUY something from you, and you’re making jump through all these damn hoops? What are you thinking?

    Another issue I have with Spam Arrest is that filtering, or blocking, spam does NOTHING to actually STOP spammers. I don’t filter spam at all — I let it all come through. Most of it ends up in my Junk Email folder, of course… Whatever doesn’t, I drag and drop into it.

    From there, I forward all my junk email (as attachments to one email) to http://www.SpamCop.net. (Once you set up an account, they’ll give you a specific email address to forward your spam.) Their program will analyze each attached email, figure out the source IP, and prepare spam abuse reports to the appropriate ISP contacts. The program also finds ‘spamvertised’ URLs in the email and prepares spam reports for the host ISP.

    The prepared reports munges, or blanks, your email address for protection from spam-friendly ISPs.

    This practice has nearly eliminated any spam for me. I used to get over 100/day, now I get less than 20. Sometimes, less than 10. I’d rather report spammers than simply filter them.

  • slippers

    wow…
    thanks for the advice,
    never think of this kind of stuff are a bad idea.
    good luck mate

  • PodStorage

    You all need a lesson in going on your reader’s journey. It is not about you, it is about them. Sounds to me like many of you think your readers are stupid, annoying, or not worth the time.

    If you were a sales person in my company, you butt would be on the street.

  • The Masked Millionaire

    My blogging software seems to be real good at catching spam trackbacks. It seems all trackbacks are spam.

  • Meeven

    If you’re using email addresses based on your own domain, the best solution is probably to use a hosted spam filtering service like MXLogic or Postini. You can get it for just over 5 dollars at email providers such as Luxsci.com

    It does more than your ordinary spam filter. Some advantages are:

    – spam never reaches your inbox at all. You don’t even have to sift through a spam folder in your email client to figure out which is spam and which is not
    – no user training required other learning how to login to your quarantine area
    – facility for whitelists and blacklists on a per email account basis
    – global whitelists and blacklists too
    – depending on the package you select, you get either double or triple worm protection engines. The service is also fantastic as filtering viruses.
    – most important, it protects your domain email from common email
    – attacks such as email bombs, directory harvest attacks etc.

    I used to use BoxTrapper for controlling spam, which works exactly like SpamArrest and I really hated it, as did my correspondents. I found my peace in hosted spam filtering.

  • Lit

    I think I am going to try spam arrest…it seems you have full control and in reality you will lose fewer emails….Regular spam filters are not smart enough to distinguish 100%. I am always losing important emails with standard filters. IF they really want to get in touch, they will follow through…just like a phone call.

    I just get too much spam, 100s per day. I have a few email accounts though.

  • Brett

    Great article. It puts the effects of spam in perspective. The comments and the article have both given me great general information about spam and spam control.

    Brett

    http://www.thegrowingroom.net

  • Rick

    Well, everyone is entitled to their opinion. Here’s mine:

    Unsolicited email has got to be one of the biggest time-wasters in our known universe. Over the years, my personal Yahoo account had become under siege from just about every attack vector known to spammers.

    What’s more, like a frog in boiling water who doesn’t notice the temperature slowly rising until it’s too late, I had become accustomed to my daily (and sometimes hourly) task of fighting this little private SPAM war going on in my email inbox and spam folder. Worse yet, Yahoo Mail’s constant freezing up, failing to respond and forcing me to log in over and over again was crippling my productivity (and my attitude at times, and I didn’t even realize it).

    The issue had become so acute, I was getting many hundreds of these spam emails a day – often times dozens per hour. And I had actually become addicted to fighting this battle! (not realizing it fully). Combined with the slow and unpredictable Yahoo Mail service, my email had become a black hole for time – sucking away at my productivity at every turn…

    Fortunately for me, last week Yahoo Mail became so slow and annoying (requiring me to log in again after I sent each email for like 30 minutes), I decided enough was enough. I was sick and tired of having my precious time wasted day after day – with Yahoo’s horrible web email client and service that was so slow and unreliable… well, as it turns out, that’s the straw that finally broke SPAM’s back! (Thank You Yahoo!)

    So, out of sheer frustration with horrible email service by Yahoo Mail, I decided to finally take the leap – and switched over to GMAIL. Wow!! What a difference.

    No wonder Google’s dominating this market. They have the best product available (both for search and personal email). It only took a little time learning that “Label” means “Folder” to get over the initial hurdle and I was well on my way…

    I’d resisted GMAIL for years, even though everyone else in my family had abandoned Yahoo long ago. I have so much stuff archived in my Yahoo Mail folders, that I just couldn’t bring myself to make the switch. Turns out, that barrier was more in my head than anything (I can still go back to Yahoo and search through my folders, in the rare cases where I need to find something). Over time, this will become less and less an issue.

    Back to the SPAM battle… So, I quickly noticed that GMAIL’s SPAM filter is much more accurate than Yahoo’s, but still not perfect. I was still getting a few dozen SPAM emails a day coming through the filters (and felt I had to look through the bulk folder in case something legitimate fell in there, which happens all the time with Yahoo Mail). To my surprise, I rarely found a legitimate email in the GMAIL SPAM folder (nicely done Google).

    Still, due to my various Internet businesses and the many hundreds of emails I get per day, I was left with a residue of SPAM, even in GMAIL. Then, something fortuitous happened…

    I sent a broadcast mailing to my OPT-IN list of newsletter subscribers (about 25,000 subscribers total). One of them bounced an email right back to me… it was SpamArrest, prompting me to enter in the CAPTCHA code (that little string of characters proving you’re human).

    Then the light bulb went off! I could’ve stopped this whole SPAM problem a long time ago, if I had just taken a few minutes to seriously learn about and try out SpamArrest – an ingenious solution to the SPAM problem (I wish I’d thought of it – it’s an elegant, ingenious tool).

    Since I still have so many emails flowing into my Yahoo mail account, and I don’t want the same issue cropping up in my new, pristine GMAIL account, I finally found the solution…

    So now, instead of just simply forwarding my Yahoo Mail account directly to GMAIL, I’m using SpamArrest as my SPAM filter intermediary. It works like this…

    All my original public email arrives at the Yahoo account (rick_braddy@yahoo.com) – notice I’m not afraid to post it here for all to see…including the spammers

    I have registered this darned Yahoo email address with so many hundreds of places since I first opened my account (so long ago I’ve forgotten when I opened my Yahoo Mail account – like a lot of people on AOL and HOTMAIL, I’ll bet), I have no idea where all this email address is even used anymore. But it doesn’t matter…

    Every 2 minutes, SpamArrest now wakes up and reaches into my Yahoo Mail account via the POP3 email gateway, pulling down all new incoming emails that have recently arrived in my Yahoo Mail account.

    First, SpamArrest checks the sender of each incoming email to see if they are on my pre-approved list. If the email sender is on the approved list, SpamArrest simply forwards the email to my GMAIL account (where it gets further scrutinized as potential SPAM – a job GMAIL is very well-suited to handle).

    If the email sender is unknown (not approved), then SpamArrest automatically replies to the sender’s email asking them to verify they are human (you must enter the text you see on the screen to prove you’re a human and not a SPAM-bot). This is where 99% of the SPAM will get stopped in its tracks.

    You see, spammers are a lot like cockroaches. When the light comes on, they scatter, looking for a place to hide. The one thing you can absolutely count on spammers to do is constantly change their From email address (so they don’t get caught, and so their latest spam email “creative” has a better chance of getting through the existing network-based SPAM filtration gauntlet). Anyway, even if a spammer could somehow reply to the “challenge” email sent by SpamArrest, it wouldn’t matter because they won’t be using that same email address ever again…

    All remaining emails from unknown senders (mostly spammers), remain locked up in SpamArrest’s “holding cell” (the Unverified folder), where they sit for up to 7 days (after which they’re deleted). I can still periodically have a look in this folder – to satisfy my SPAM inspection habit and curiosity, I suppose

    So far, I have received ZERO new SPAM emails into my GMAIL account – they’re being stopped in their tracks by SpamArrest. And I intend to keep it that way…

    Some of the reviews I’ve read about SpamArrest were perplexing. People claimed that you could lose important emails because people might not be willing to enter the CAPTCHA code to ensure your email gets through…

    Let me tell you something. If I send an email that matters to someone and they’re protecting themselves against SPAM, I will take a few seconds to enter the one-time code so I can communicate with the person; otherwise, my email wasn’t very important to begin with. It’s only $4.95 per month for SpamArrest – a pittance compared to the value of most anyone’s time these days… (how much of your time are you forking over to spammers – what’s it worth to you to be 99% SPAM-FREE?)

    Moreoever, as a SpamArrest user, I can now simply go inspect the Unverified folder once a week (or once a day if you’re still in SPAM fighting withdrawal, like me) to ensure that nothing important ever gets lost.

    I have to say, SPAM free email feels GREAT!! And SPAM-free email delivered to GMAIL is even better!!

    And to be perfectly honest, it FEELS GOOD to win vs. the spammers!

    The combination of using a PRODUCTIVE email system (GMAIL) along with SpamArrest has probably given me back one half to one full day per week of productivity – enough time I can now spend more of it doing fun, productive work again – like BLOGGING or Twitter!!! (what a concept)

    When you add up the time wasted on dealing with SPAM, combined with the distractions from one’s ability to focus on productive tasks that it creates, it’s truly an amazing productivity gain.

    I sure wish I’d found this dynamite combination earlier. Now if my GMAIL account eventually becomes overrun somehow, I know exactly what to do (open a new GMAIL account and filter the old one through SpamArrest!)

    Thank You GMAIL and SpamArrest! You’ve given me a significant percentage of my life back that had been wasting away to non-productivity.

    A SPAM-FREE life is the good life.

    Rick

    P.S. Here’s a tip, Google. Go buy SpamArrest and make it FREE! (hey, it’s worth asking 🙂

    P.P.S. What makes you think you aren’t responsible for your email once it has been sent? If you want to communicate with me, you’ll have to get past SpamArrest – or I really don’t care to hear from you – sorry, but the spammers created this reality, now we just need to deal with it. BTW – I do check the SpamArrest “Unverified” folder once a day, so if I’m interested in what you send me, you can still be lazy and get through to me 🙂

  • car sell

    I got email first time from spammarrest and it ask to confirm my email address if my email is genuine.
    why i took this hassle to confirm the email address and i know my email is genuine and benificial for user who registered on my website.

  • Sascha

    Are you all nuts? Phil is totally right.

    I can’t see what’s sooo botheirng about of confirming an email by typing a captacha code just ONCE…?? lazy folks!

    and the problem with common spam filters for me is not those spam that still gets through and I have to delete manually, what annoys me is that no matter how you fine tune the filter… still some wanted emails get marked as spam, so I still have to browse through all emails that were moved to the spam folder to make sure I’m not missing an important and wanted email. It’s much easeir to manually check arrested not yet confirmed emails and add them manually to my whitelist than checking heaps of spam for not-spam mails.

    Can anyone of you name me any spam filter that works 100%? No, you can’t, and as long they don’t, I’d prefer spamarrest.

    Someone suggested to get rid of the spam overloaded address and get z new one… it’s not always easy to do that, specially if you use it for business, as in my case, I’m a dj and I promote concerts, telling everyone in my contact list they should update my contact info every once in a while I find much more annoyind for them than simply confirm their address ONCE.

    I don’t understand what’s so difficult for you to get that?

    Cheers and Aloha!

  • John A

    People who don’t like, or don’t “get,” spamarrest are people who don’t receive 600+ spam emails a day on a work account that they can’t just change to another address. 🙂 I was getting 600+ 7 ears ago. GOd only knows what I’d be getting today without spamarrest.

  • Fazza

    Well, I’d be interested to know from the Anti-SpamArrest party if they would still use the same arguments if SpamArrest was an Open Source (read cost free) product. I am pretty sure all of a sudden it would sound more like

    “What is the problem in clicking a link and typing in a verification code if you can keep your inbox spamfree for free”

    As for me, the price is the only reason why I, as a student, am not using spamarrest at the moment. As soon as I can afford it I will.

    Have fun,

    Faz

  • Adrian

    I’m a spamarrest customer and over the moon!
    I was receiving 10000 …… yes 10000 spam emails per month before i implimented spamarrest.
    My main point : I for one cannot offer you as a customer the service you want if i have to wade through 11000 emails to discover approx 1000 good ones! Its time wasting, and costly to receive.
    If you as a customer can’t recognise the necessity to reduce spam for your benifit in the long run, maybe you’re not the customer i need. if yo uare too lazy to verify (and many are) I’m checking the server for unverified emails that are legit.
    the only spam we now receive is manual ie a little chinaman physically goes through the verification, only to a result of me manually banning him!
    Its not a flawless program, but it certainly makes my life much easier.
    No other method of spam filtering can prevent spam making it to my server and ultimately to my inbox.
    I can understand all of your gripes, and if i lose you as a customer that’s a pity (for you and I), but the reality is that my time is precious too. A few minutes of your time, saves hours of mine.

  • Nick

    I have used SpamArrest before. I really don’t see what the fuss is about in regards to clicking a link. Have people gotten that lazy? It seems that some people here have their time that is so very precious to them that they can’t take literally 45 seconds or less to click on a link.

    Sure, people can create a new email address. For me I own my own domain. Why should I kill my personal email account on my domain because of fraudsters and spammers from China?

    There are only a couple instances where I can see SpamArrest would be legitimately annoying:

    1.) Someone sends me an email via my website and when I go reply to it I have to confirm. When I would email someone via their website I would add their domain to the white list so they would have have to deal with that.

    2.) A person signs up for a service through my website and their billing contact address is using SpamArrest. Once again, they should add the domain to their white list.

    I literally get over 100 spams a day in my personal Inbox. 98% of them are an embedded image trying to sell me some Viagra from China.

    As for Yahoo’s spam filtering it is crap. Not only does it filter out legitimate mail but it blocks it without even telling me. One of the companies I used for domain registration was GKG.net. I had forgotten my password. I used the automated system to reset my password. I never received the reset email.

    I continually checked my Bulk folder and never received anything. Finally I completely disabled the spam filtering feature then low and behold I finally received the email after requesting again. For some reason Yahoo was completely blocking the legitimate email. It didn’t bounce the email, just block it. This is even though I had never set anything to block emails or reject them.

    I didn’t even bother contacting Yahoo! because in the numerous years online I have found that they hire idiots that don’t understand basic Internet technology.

  • Andy

    I totally agree. I recently booked a hotel room through an online service and have since received spurious MAILER-DAEMON Failure responses to email I didn’t send, as well as that annoying: “ I’m protecting myself from receiving junk mail. Please click the link below to complete the verification process.(I will not thanks) You have to do this only once. “ from someone I have not emailed and don’t know. I would really like to see these people go away and STOP SPAMMING ME! Sorry about the yelling there, I really hate spammers. The attitude in the letter they sent you is a little demonstrable of who they are as well.

  • medyum

    The prepared reports munges, or blanks, your email address for protection from spam-friendly ISPs.This practice has nearly eliminated any spam for me. I used to get over 100/day, now I get less than 20. Sometimes, less than 10. I’d rather report spammers than simply filter them.

  • Rick

    Still SPAM FREE!! (a year later)… using Spam Arrest

    Take that spammers!

    P.S. Phil, don’t knock it if you haven’t tried it

  • Samantha

    Spam Arrest claims to stop spam, but what it is actually doing is using a worm to contact all of your contacts in your distribution list once you click its link or sign up.

    You may not be aware this is happening as the sent mails aren’t recorded. Our IT department found that it was happening and we immediately took action.

    We deal with several suppliers internationally and are now having to clean up this incident.

    It also searches your email and grabs legitimate subject lines from other emails you’ve sent so the mass mail looks correct and is more likely to prompt people to trust it.

    It perpetuates itself like any other email worm using altered/rearranged email addresses and mass mail, and is difficult to contain. Please do not use SpamArrest and please don’t click links that are sent to you in emails.

    Virus programs and Gmail filters may not catch it, because they can’t stop you from clicking a link.

    Spam Arrest emails come with a standard email body of: “Im protecting myself from receiving junk mail.” If you see this please delete it immediately.

    Please also keep in mind that the majority of the people giving Spam Arrest “good reviews” mostly likely work there. Thanks.

    • Nick

      I had to wait a while before responding to this post. I was wating to stop laughing so hard so that I could actually type.

      First and foremost, if your IT actually thinks that SpamArrest uses a worm then please let me know the name of your company and the names of your IT personnel. I would like to know this so that I will never deal with your company or accidently one day hire someone from your IT department.

      I don’t believe you have a full concept of how spam, scams, and worms work. What I believe you encountered was, yes, a worm. However, as has been posted here already, scammers and spammers utilize many ways to make their correspondances to look legit.

      Every day I get emails that claim it’s from Facebook, Twitter, Wachovia Bank (even though I’ve never had a bank account with him nor know anyone who has), etc. What you probably encountered was a phishing email that was designed to look exactly like the SpamArrest default challenge response.

      The con artists hope you recognize this email or at least trust it. When you click on the link you are probably accessing a website that will automatically download/install a worm or trojan on your computer and/or network.

      This program then, as you say, searches for legitimate subject headings, then it proceeds to replicate itself by sending out the same message or similar that you received and sends it out to people in your addressbook or contact list.

      However, SpamArrest does NOT send out worms. If your IT people really believe this was the doing of SpamArrest then this tells me that your IT people obviously need to get an education in the basics of network security.

  • Yaakov Moreh

    “Another day I was contacting a group of bloggers and webmasters to propose them a joint venture on a small project.”

    If it was important enough to you and you valued the person who you were contacting enough you would have taken the 5 seconds to register with smammarrest once. If they weren’t important enough to you, as you were sending them info on this great opportunity you wanted to sell them on, then in my opinion you are in the targeted demographic that spamarrest is trying to filter out… “spammers” by definition–blanket emails where the sender places no individual emphasis on the receiver, is looking for financial gain through their contact with the target, and is sending out to a group of people with the hopes of closing with a small % of them.

  • Jan O

    I have used SpamArrest for years. I disabled the Challenge/Response (Options>Filtering) and now receive all email in SpamArrest’s Unverified–except for white-listed and blocked addresses. I like using SA as my first “inbox” and can view emails from people who don’t like the challenge. I can easily eliminate/block unwanted email. Outlook inbox gets all the white-listed email and anything I authorize.

    Lately, however, SpamArrest is “leaking” emails to my Outlook Inbox that are neither authorized or white-listed. I have asked for help with this from SpamArrest, but have not had good results yet. What good is SpamArrest if some of the spam gets through?

  • Jef

    I have also used spamarrest for years, and unfortunately I do not trust the alternatives. I receive thousands of spam emails every month, and there is no easy way to notify all my correspondents reliably of an email change. Maybe some day I will dump all my old email addresses and come up with a new set, but I think that would be damaging to my business.

    If recruiters want me to work on a job, they will go through the short process of responding to the CAPTCHA. At least that way they have a chance to be seen – those fully automatic spam filters flag too much legitimate email as spam. I don’t trust them.

  • Jen

    Are you kidding? It takes 7 seconds to confirm your email. I signed up for spamaerest after several people I had emailed had it sent to me for confirmation. I thought it was great. If you are too lazy to confirm your emai (again it takes 7 seconds)l, you must not have anything important to say.

    Complaining about authorizing your email address is like complaining that you have to leave a voicemail when someone does not pick up.

  • clare higson

    I am just an ordinary middle aged woman who hates spam – i used to get a lot and it clogged up my inbox and took loads of time – now i use spam arrest and its brilliant. I don’t work there, nor do i lose new clients and nor am i paranoid – i just don’t like unsolicited emails taing up my day – i can’t believe the nonsense that some people have written . . . . if everyone used spam filters the spammers would eventually have to find something else to do with their day . . .

  • soony

    I used spamarrest in the past, i use to get in the unveryfied folder of spamarrest around 80 to 100 spam emails a day, as well as some good mails from friends and costumers that did not do the captcha, that made me spend quite alot of time on logging in the spamarrest everyday and check that no good emails were trapped in that folder, I decided to sign for spamfigher.

    The funny thing is… I am still a spam arrest costumer, but I have not one of my email addresses protected with spamarrest, and still I get in the unveryfied folder around 80 to 100 spam emails a day?!?.

    Where do this spam come from? it is send directly to spamarrest? does the company send its own spam? I get now around 20 spam emails a day directly from my server with my 4 email addresses, 4 times less than in the unveryfied folder of spamarrest without not any of my emails protected.

    Can someone answer this?.

  • Adrian Garry

    I only have a normal hotmail account and i recently signed up to spam arrest.. all my mail has disappeared into the spam arrest account.. how do i get all my previous mail back into my hotmail account.. i don’t particularly want the spam arrest account, just signed up because i was trying to contact somebody and it pointed me into that direction..
    Please help..

  • hugh

    I’ve had my email address for 15 years now. Over that time unsolicited mail (Spam) has built continuously. It is an invasion of privacy and I decided to do something about it. I love Spam Arrest. It works 100%. No more Spam, zippo, nada, nichts!! Wonderful!!

    Now, if I could just do the same with all the junk mail the mail carrier delivers!!!

  • Rick

    In my first comment on this thread back in August, 2008, I indicated that I was using Spam Arrest and very happy about it.

    So we’re coming up on two years later (this summer, a few months away). I’m still using Spam Arrest and VERY SATISFIED with it. It’s one of the best decisions I’ve ever made regarding my productivity.

    Until you’ve been SPAM-FREE, you forget how good it is. Two years later, I’m virtually SPAM-FREE – thanks to SpamArrest!

    So, I still disagree with this post, as originally stated. I also love Spam Arrest and highly-recommend it.

  • David

    What a whiny bunch of babies :p :-). The way most of you guys are complaining you’d think you guys were being asked to submit 1000 word essays. It takes like 15 seconds to click on the link and enter the word. I’ve done it and I totally understand that the reason I am doing it is to fight spammers.

    I agree it’s not ideal and personally I do not use it. However I understand what it’s like to be so bombarded with spam that you are losing hours out of every week dealing with it.

    That said, one of the issues I have with it is that if it every becomes widespread at some point all sorts of phishing scams are going to develop over it. And as it is, a lot of neophytes may not respond to the challenge email because they’ll be afraid its a scam and won’t know the difference.

  • David

    Wonder how many confused “challenge” users there are who wonder why their bank, phone company and other businesses they use over the web are sending them “forgot my password” or other notifications.

    Sending an automated message to challenge a user may seem sensible, but many emails these are days are from webapps you’ve signed up for, but now don’t get anything from them and probably think they suck. And if you have to wade through a “quarantine” area to find such missed emails, what’s the point?

  • Emily

    I hate Spam Arrest. I work for a non-profit organization and every time we send out our e-newsletter (which requires users to visit our website to sign themselves up for, and which always contains easy unsubscribe links), the reply-to address gets a handful of these. I don’t have the option of ignoring them – it’s important to my organization (and my boss) that everyone who signed up for the newsletter receives it – so I have to spend time each week jumping through hoops just to deliver our newsletter to people who asked to receive it!

    Also, as someone who is suspicious of bots, when I first started this job and began seeing these in the inbox, I was highly suspicious that it was an email virus designed to seek out active email addresses (ie, any email address that clicks the link and completes the verification process outs themselves to spammers as a valid email with a human reading it). I am sure I am not the only one who this thought occurred to.

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